Thank you for shopping with Starmoni Boyce Pet Essentials. We aim to provide you with a smooth and reliable delivery experience. Please read our Shipping Policy carefully to understand how we process and deliver your orders.

1. Order Processing

All orders are processed within 1–3 business days after receiving your payment confirmation.
Orders are not shipped or delivered on weekends or holidays.
If we experience a high volume of orders, shipments may be delayed by a few days. If there is a significant delay, we will contact you via email.

2. Shipping Time and Delivery

Estimated delivery time depends on your location:

• Domestic orders (within India): 4–8 business days
• International orders: 10–20 business days

Delivery times are only estimates and may vary due to factors beyond our control, such as customs delays or courier issues.

3. Shipping Rates

Shipping charges for your order will be calculated and displayed at checkout.
We may offer free shipping promotions from time to time — details will be clearly mentioned on our website.

4. Order Tracking

Once your order is shipped, you will receive an email with tracking details.
You can use the provided tracking number to check the status of your shipment.

5. Incorrect Address

Please ensure that your shipping address is accurate and complete.
We are not responsible for orders that cannot be delivered due to incorrect or incomplete addresses provided by the customer.

6. Lost or Damaged Packages

If your order is lost or arrives damaged, please contact us immediately at starmoniboyce897@gmail.com.
We will work with the shipping carrier to resolve the issue as quickly as possible.

7. International Shipping

International shipments may be subject to customs duties, import taxes, or fees charged by your country.
These charges are the customer’s responsibility and are not included in the product or shipping costs.

8. Contact Us

For any questions or concerns about your shipment, please contact us at:

Email: starmoniboyce897@gmail.com
Store Name: Starmoni Boyce Pet Essentials